diff --git a/journals/2023_04_24.md b/journals/2023_04_24.md
index 7837a444..51e4b8c3 100644
--- a/journals/2023_04_24.md
+++ b/journals/2023_04_24.md
@@ -7,11 +7,15 @@
 		- to come up = to happen
 		- at the client's request
 	- Emails Ctd
-		- Dear Sir or Madam (when we don’t know the recipient’s name)
-		- Dear John (v. formal)
-		- Hello/Hi John (casual, neutral)
-		- Hi there (more informal)
-		- John, (more professional, though informal)
-		- Hello
+		- Start with appropriate greeting (salutation)
+			- Dear Sir or Madam (when we don’t know the recipient’s name)
+			- Dear John (v. formal)
+			- Hello/Hi John (casual, neutral)
+			- Hi there (more informal)
+			- John, (more professional, though informal)
+			- Hello, (to multiple recipients)
+			- Hello Jennifer and Marion,
+			- Ongoing conversion
+				- no greeting at all?
 	-
 	-
\ No newline at end of file